The COVID-19 pandemic has highlighted gaps in workflows, which before were easy to ignore. The modernization of technologies used in the public sector has become necessary, due to the pace of changes in rules and regulations, as well as the growing expectations of customers. More and more often, citizens demand digital solutions and experiences, such as those provided by private companies. Governments must find ways to introduce innovation in everything they do. Implementation of low-code solutions allows for, e.g., comprehensive provision of services, as well as multi-channel interactions and adjustment of communication, depending on the user’s expectations.
Creating solutions for citizens
Citizens’ expectations are changing dynamically. They are looking for solutions that will allow them to deal with important official matters quickly and effectively. At a time when companies from the private sector continue to compete in creating solutions tailored to users’ needs, the public sector cannot wait passively.
Digital service alternatives are a solution not only for the younger generations. They also help people with disabilities, the elderly, or individuals which are facing a language barrier, to take care of necessary official matters, without the feeling of exclusion and the need to visit the facility in person.
Low-code solutions can be the key to the effective digital transformation of state institutions. They will primarily improve the comprehensiveness of the services provided, implement access to multi-channel interactions with citizens, and provide more productive working environments for employees in this sector.
The benefits of the low-code technology for the public sector
The traditional approach to creating technological solutions in the public sector was usually linked to an expensive and very long implementation process. The growing expectations of citizens and the pace of digital transformation require implementation of a new work model.
What benefits can one expect to experience when focusing on low-code technology?
- A short time of functionality creation – the public sector is often faced with the challenge of a speedy delivery of IT products which support the provision of solutions to existing issued faced by citizens. A perfect example are state aid programs for business entities suffering as a result of the COVID-19 pandemic. In such cases, the speed of implementation is a significant factor.
- Reducing the costs associated with the creation and implementation of new software.
- Minimizing the demand for IT resources – often, local governments have small IT teams or no IT teams at all.
- Meeting the society’s expectations – adapting the offer and the manners of contacting citizens.
- An excellent reporting tool – automating and monitoring each stage of the process, which includes archiving the final product.
- Increased Availability – mobile apps and self-service portals help minimize errors and delays in government transactions. They allow businesses and citizens to apply online, around the clock, from PCs or mobile devices.
Cooperation of institutions from the public sector with Clocklike Minds
Our employees have experience which they gained while participating in large projects implemented for public sector entities. Examples of specific projects include:
1. Building a system to control the process of disbursing aid funds to various economic entities, in connection with the COVID-19 pandemic. The project included implementation of the following:
- application processes for various aid programs,
- extensive application evaluation and control processes,
- payment generation mechanisms,
- collective processes which summarize and settle aid from all programs for individual economic entities.
2. Building a system to manage the lease of buildings and investment areas for business purposes. The project included implementation of the following:
- leasing land or a building to build a telecommunications tower,
- granting a license for the construction of a telecommunications tower,
- handing over the leased land or building,
- procedures for returning leased land or building,
- integration with other subsystems of a larger project.
Low-code solutions enable government institutions to increase efficiency and smoothly transition to the digital age. They are necessary for providing citizens with an appropriate quality of solutions and for granting to government organization employees access to working conditions worthy of the 21st century.