Meet the growing expectations of your customers, by providing them with modern and cost-effective services in many distribution channels.
As one of the critical areas of the economy, banking is influenced by an increasing number of external factors. Adapting to dynamic regulatory modifications and keeping up with changes in the highly competitive market, in terms of both the business offer and the manner of providing services, are the everyday challenges faced by contemporary banking institutions. Consumers are accustomed to the improvements offered by fintech start-ups and they expect hassle-free and cost-effective solutions, delivered through numerous modern access channels.
Banking institutions which want to stay in the highly competitive market cannot remain unmoved by their customers’ growing needs. They must boldly expand the spectrum of their services and products, while also getting closer to the end customer, by providing them with the quality of service he or she expects. The critical aspect here is the optimal (also in terms of cost efficiency) selection of technologies and IT tools that allow for the implementation of modern technological patterns and that simultaneously ensure an appropriate level of security for the created solutions.
In the area of automating banking business processes, modern BPMS platforms are ideal. They allow for the automation of even the most complex business processes which are spread throughout the entire organization, which involve employees from many areas, and which require integration with many external systems. Thanks to the fact that solutions on platforms are often created with the use of a low-code approach, they are characterized by high flexibility, and they are easier to implement and subsequently develop.
Even the most complex processes which are scattered throughout the organization and which involve employees from many areas can be automated, thanks to modern BPMS platforms. The need to integrate with numerous external systems is not an obstacle.
In addition, the BPMS platform collects and provides a lot of detailed information on the course of the entire process, which greatly facilitates its monitoring (especially in terms of SLA) and further optimization. It also provides a full set of data for a possible audit.
At Clocklike Minds, we have helped automate many sales and service processes in the banking sector. The consultants from our company co-created a solution for one of our foreign clients, which allowed their own facilities and their partner facilities to directly carry out most of the required operations, without needing to involve the company’s central team.
At a time when customers can change their banking service provider in just a few clicks, without leaving their home, financial institutions must boldly focus on modern technological solutions, to meet the dynamically growing needs of their customers. Only constant observation of the market, monitoring customer satisfaction, and active implementation of expected improvements, will allow for building stronger bonds with customers, ensuring their greater loyalty and maximizing their value for the bank. However, growing customer expectations are not the only factor which puts pressure on banks to develop. Since they operate in a highly regulated environment, they must quickly adapt to the changing legal regulations.
Having a modern BPMS platform can therefore be a source of a significant competitive advantage, allowing you to introduce modifications faster than what is possible for traditional IT solutions.
services for the financial industry
Low-code / BPM
We independently implement end-to-end projects, regardless of whether we need to build an entirely new application. tailored to the customer's requirements, or to expand on an existing solution.
SYSTEM PERFORMANCE MONITORING
Test the quality and availability of your applications with the innovative Flopsar tool. Instant identification of the causes for failures and removal of possible errors.
With Clocklike Minds, your company will be ready for the future, in its every aspect. Keep up with changes and customer expectations. Adjust your offer to the dynamically changing market.
Low-code specialist experienced in working with companies from the banking sector wanted?
You’ve come to the right place!
At Clocklike Minds, we have helped automate many sales and service processes in the banking sector. For one of our foreign clients, we co-created a solution that automates sales and service processes in banking products and customer data.
with Pega system
Our PEGA technology experience is among the largest on the market. We have successfully implemented many end-to-end projects. Our support goes beyond the extension/changing of the existing solution. We can also create a new application tailored to the customer’s requirements.
In our daily work, we support digital transformation, striving to make low-code/BPM solutions a natural way to solve problems and to ensure the dynamic development of your company.
Our portfolio includes the following:
- optimization and automation of business processes
- elimination of silo structures and implementation of standard procedures for the entire organization
- automation of handling new products
- development of sales and service portals
- modernization of legacy systems
Tens of successful implementations and projects provide us with experience which can also benefit you.
Empowerment of employees of partner facilities, in terms of most required maintenance operations.
The implemented solution made it possible to perform most of the required operations, without the need to engage the central customer service team, thus significantly relieving said team from performing repetitive tasks, including:
- card sale
- after-sales servicing of customer cards (activation and blocking of cards, setting limits, topping up cards, etc.),
- after-sales servicing of customer data (changing personal information, address information, etc.),
- defining new partner units and managing the existing partner network – tasks performed by the Client’s employees,
- managing users belonging to the partner business unit – task performed directly by employees of the partner unit (creating users for new employees, blocking them, changing passwords, etc.).
See what sectors can benefit from low-code solutions
In the era of easy-to-compare insurance products, gain a market advantage, thanks to unique customer experiences.
Improving the quality of service provision and effective delivery of solutions that facilitate the everyday life of citizens.